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Tips to Survive and Grow in 2012
I have been a partner in two restaurants for the past six years. My restaurants were not performing well and although the operating partner and management were doing a reasonable job with customer...
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Great Service…What does it really mean?
Many believe that the word “service” is an ambiguous, overused term. What does “service” really mean? According to Wikipedia, “Service is a set of one time consumable and perishable events.” So how...
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Looking for that Magic Bullet
As managers, we are all looking for that magic bullet that will make us a better manager and make our lives easier. Let’s be honest; being a manager is not an 8 to 5 job. I have been in management...
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Customer Frequency – one true measure of success
dissatisfied customers Every day I ask myself, “Are our customers, or clients as we call them, really satisfied with our service?” Are they promoters of our products and services? Do our clients really...
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Great Customer Service is about Actions and Words
In business you get what you want by giving other people what they want. ALICE MACDOUGALL Earlier this year, I was a on a business trip to Chicago when low and behold, the airline lost my luggage....
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Culture Creation and the Manager
You are the creator of your own culture. As the manager, you set the tone for your business. Yes, your company and your boss play a part, but you are the one all of your employees look to for how to...
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Better Managers of the World Spread Thanks
A whirlwind of a year leaves your Better Managers Blog creators in a great place but most of all, hopefully you as well. Thank you for continuing to find value in what we share. Our team works hard to...
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Part 2: Task and Compliance Management
Free webinar: http://bettermanagers.com/bms2 Helping Your Business Achieve “Flow” Today our jobs, as managers, are more demanding than ever. Balancing what needs to get done on a daily basis can seem...
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Don’t Let Monster Projects Consume You
Projects are a necessary evil for any manager. Given that project management is my life and focus, I wanted to share some saving graces that will help you when things get hectic. Let’s start with some...
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Welcome TO BRAND U
As managers we are all generally concerned with being strong brand ambassadors to the companies we work within. However, have you put the same amount of time and proactive behavior into managing your...
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Don’t Forget, Safety First
We’re wrapping up National Safety Month (www.nsc.org ), and it’s a good time to evaluate the safety programs and policies at our organizations. Almost every company has a documented safety policy and...
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The Glue That Keeps It Together
What is the glue that holds things together at your company? It might be the people you work with; your fellow employees. It’s more of a trickle up than trickle down philosophy. Employees are what...
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Does the Word “Technology” Scare You?
Many people fear the word “technology”. I know I used to (and admittedly sometimes still do), and here I am working for a software technology company. Bizzare, right? The connotation of “technology”...
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What Are the Significant Differences Between a Leader and a Manager?
As leadership and management go together hand in hand, people often forget that there are significant differences between the two. Due to the fact that being both a leader and a manager is needed in...
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The Art of Delegating
The definition of “delegate” is to commit or entrust to another. To commit or entrust to another? Haven’t we always learned to be careful who to trust? To be independent? I can even recall my...
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Holiday Marketing Tips for Your Business
It’s that time of year again! Time to get out the decorations and holiday music and make your business look festive. Although this might be the busiest time of year, there is still plenty of...
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